Privacy

Contact Details
Pursuant to the General Data Protection Regulation, national data protection laws of the Republic of Zambia and other privacy regulations, the responsible entity (“Controller”) is:

Zambian Open University
New Foundland Campus
Unity Road, off Mumbwa Road
P.O. Box 31925, Lusaka, Zambia

Zambian Open University is a corporate body organized in accordance with the las of the Republic of Zambia.
For processing purposes the University is also the processor.

Zambian Open University Data Protection Officer contact details:
ICT Centre
New Foundland Campus
Unity Road, off Mumbwa Road
P.O. Box 31925, Lusaka, Zambia
E-mail:admissions@zaou.ac.zm
Contacts: +260-211-845469, +260-969-672965, +260-976-123055
Examination Enquiries – Mr Katyamba (0962215561, bedson.katyamba@zaou.ac.zm
ICT Enquiries: +260-211-845467
Email: ICTsupport@zaou.ac.zm

Data Processing

Type of personal data held by the Zambian Open University:
The University holds information relating to you from different sources. Nevertheless, the information we hold come essentially from the information you personally provide us.

Our records contain:
• Your contact details
• Your biographical and health information
• Details of your education
• Your personal university identifiers
• Details about your family
• Socio-financial information relating to you and your family
• Your student academic achievements as well as examination scripts and results
• Information about your areas of interest

Accessing this website and creation of log files

Information is collected every time this website is accessed or used. These data and information are stored in log files on the server and can include:
• The temporary storage of data and log.
• The IP address is temporarily stored in the system as it is necessary to provide website access to the User’s computer. The IP address is retained while that website is being accessed.
• These log files are stored to ensure website functionality, optimize the content of our website, and ensure the security of our IT system.
• The data will be deleted when they are no longer needed for the purpose they were collected. For data collected to provide access to the website, this will be at the end of every session.
• For log files, this will occur after seven days at the latest. Some data may be preserved for a longer period of time, in which case user IP addresses are deleted or removed, rendering it impossible to link the data to any individual.

Cookies

Our website uses cookies. Cookies are small data files, created and stored by the Internet browser on your computer’s hard drive. Accessing a website may result in a cookie being saved on your operating system. This cookie contains a specific string of characters that allows the browser to be clearly recognized every time the website is accessed. We use cookies to make our website more user-friendly. The purpose of these technical cookies is to simplify website use.

Cookies are stored on the User’s computer and transferred to us. That is why you, as the User, have full control over cookie implementation. You can deactivate or restrict cookies by changing your browser settings. Cookies already stored on your hard drive can be deleted at any time. This can also be done automatically. However, disabling cookies for our website may result in some functions not working correctly.

Registration

Users can register on the Zambian Open University web pages by providing personal data. All information requested in the online data entry form will be transmitted as part of the registration process.

You will be asked to grant your consent for the processing of this data as part of the registration process. User registration is necessary to provide specific content and services on our website, including the creation and administration of user accounts, participation in surveys, the administration of applications for admission and placement tests, the organization of examinations, registering for courses, events, examinations, and the administrative tasks associated with them.

The data will be deleted when they are no longer needed for the purpose they were collected.

Contact form and email contact

There are contact forms on Zambian Open University webpages that can be used to communicate electronically. When registering, the data entered by you into the online data entry form will be transmitted. Your consent is required for the processing of this data, and you will be referred to our Privacy Statement and asked to grant your consent when you send the form. Alternatively, contact may be initiated using an email address provided by you. In this case, the personal data provided in the email will be stored. This information will not be passed on to third parties. These data are only stored for the purposes of processing that communication. The data will be deleted when they are no longer needed for the purpose they were collected.

Your reinforced rights:

The Zambian Open University has taken appropriate measures to provide any information relating to your rights as well as the exercise of these rights.

Transparent information, communication and modalities for the exercise of your rights. You have the right to be provided with your data freely and in an intelligible and easily accessible form. Following your request, the Zambian Open University shall provide information without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of requests. In that case, the Zambian Open University will inform you for the reasons of the delay.

Information to be provided where personal data are collected from the data subject. You have the right to know the contact details of the agent who collects your data, the contact details of the Data Protection Officer (‘DPO’) that was appointed by Zambian Open University, the purposes of the processing for which the personal data are intended, the legal basis for the processing, the recipients or categories of recipients of the personal data and where applicable the fact that the controller intends to transfer personal data to a third country.

Right of access

You have the right to request and receive a copy of your personal data undergoing processing. However, for any further copies requested, the Zambian Open University may charge you a reasonable fee that is based on administrative costs.

Right to rectification

You have the right to obtain from the University without undue delay the rectification of inaccurate personal data concerning you.

Right to erasure (‘right to be forgotten’)

There is a right to ask for the erasure of your personal data and that they are no longer processed where the personal data are no longer necessary in relation to the purposes for which they are controlled or otherwise processed.
Hence, in the cases where the University retains and process personal data in accordance with the provisions of Article of the GDPR, the University may object to such a request and may keep the relevant personal data that are required in order for the University to comply with its legal obligations.

Right to restriction of processing

You have the right to restrict processing where the accuracy of the personal data is contested by you, the processing is unlawful and there is pending verification as to whether the legitimate grounds of the Zambian Open University override those of your rights. Therefore, we ensure that the Zambian Open University has in place a procedure where you have the right to restrict the processing of your personal data. Nonetheless, for those personal data that are necessary for compliance with a legal obligation, the University may object to the restriction.

Right to data portability

You have the right to receive the personal data concerning you, which you have provided to the Zambian Open University, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided.

Right to object

You have the right to object to the processing of your personal data. However, if Zambian Open University lawfully processes such , the University will still have the right to process the data.

Automated individual decision-making, including profiling. You have the right not to be subject to a decision solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects.

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